Warranty & aftercare

Included with every graded machine: 3 months, parts & labour

Every reconditioned scooter and powerchair we sell — graded A to C — comes with our 3-month return-to-base warranty, included in the price. It covers parts and labour on the machine itself — including the batteries: we fit new SLA/Gel batteries before sale, and lithium batteries are tested and supplied with a battery health report.

• Call us first — many problems are solved on the phone, and we post parts free
• If it needs our workshop: bring it to us in Diss, or use our £99 collection-and-return service
• Reconditioned and safety-checked by our own engineers before it ever leaves us
• Not covered: tyres, punctures, accidental damage or misuse

Free upgrade: 12 months of Premier Care cover

Repairs after a warranty expires can be expensive. That's why we offer every customer a free upgrade to Premier Care's market-leading 12-month warranty (for scooters and powerchairs valued up to £5,000) — provided by Mark Bates Ltd, and it costs you nothing:

• Mechanical & electrical breakdown cover
• The full cost of parts, call-out and labour
• 12 months of protection instead of 3 — at no cost

It's optional — simply tick the box at checkout. Because this is an insurance-backed product, please read the Insurance Product Information Document (IPID) and Terms of Business before you choose. Bought already, or prefer to talk it through? Call us — we'll happily help.

Spares or repair (Grade U)

Occasionally we offer a unit for spares or repair, graded U. These are sold as seen — without warranty or new batteries — and are always clearly marked as such on the listing so you know exactly what you're buying.

Your legal rights come first

Both warranties are in addition to your rights under the Consumer Rights Act 2015 — nothing here reduces them. If something's faulty in the first 30 days you can choose a full refund, and our Returns & refunds page explains everything.

NBR Mobility Ltd of 142-144 Victoria Road, Diss, IP22 4JN is an appointed representative of Mark Bates Limited t/a Premier Care of Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN, which is authorised and regulated by the Financial Conduct Authority. Register number: 308390.