Returns & refunds

Changed your mind? You have 14 days

If you've ordered online and simply changed your mind, you can return your item for a refund — just let us know within 14 days of it being delivered.

• Let us know within 14 days of delivery
• The item should be unused and in the same condition you received it
• Please return everything that came with it — charger, keys, manual and any packaging

For a change-of-mind return, the cost of getting the item back to us is yours to cover — see Getting it back to us below. This doesn't affect your rights if there is anything wrong with the item.

Faulty, not as described, or our mistake

If your item arrives faulty, isn't as we described it, or we've sent the wrong thing, that's on us. Get in touch and we'll put it right with a repair, a replacement or a full refund — and we'll arrange and pay for collection. This is in addition to your statutory rights under the Consumer Rights Act 2015.

Getting it back to us

Scooters and powerchairs are heavy and usually travel on a pallet, so a return takes a little planning. For a change-of-mind return you can:

• Bring it back to our showroom in person — free
• Arrange your own courier, or
• Ask us to collect it — our collection service is £70, agreed with you first and deducted from your refund

Whichever you choose, please make sure it's well packaged for transit. For faulty or wrongly-described items, we handle and pay for the collection.

Your refund

Once we've received the item back and checked it over, we'll refund you within 2 working days, to your original payment method. For a change-of-mind return we refund what you paid for the item (your return postage isn't included); if the item was faulty or not as described, we refund you in full, including any delivery you paid.

How to start a return

Just get in touch within the return window with your order details, and we'll talk you through the next steps.