Delivery & collection

Free delivery — included on every order

We deliver free to mainland UK addresses (England, Scotland and Wales). We're not currently able to deliver to islands or Northern Ireland — but do call us and we'll see what we can suggest.

• Free on every scooter and powerchair
• Fully insured in transit
• We call you first to arrange a day that suits you
• Delivered within 2–5 working days

What happens on the day?

Large machines travel strapped to a pallet, well protected — it's the safest way to move something this valuable. Pallet deliveries are kerbside: the driver isn't insured to bring the machine inside, so they'll leave it as close to your entrance as they safely can, and you (or a helpful neighbour!) take it from there.

Your machine arrives fully built and ready to use — unwrap it, roll it off the pallet, and drive. Every machine leaves us charged, inspected and signed off by our engineers, and you can watch its progress from our workshop to your door on our order tracking page.

Want it completely taken care of? Engineer delivery — £149

Choose Engineer delivery & set-up at checkout and our own engineer brings your machine inside, sets it up, makes your comfort adjustments and shows you how everything works — so you're confident before we leave. One flat price, anywhere on the mainland — no distance bands, no surprises.

• Brought inside, unwrapped and set up for you
• Comfort adjustments made to suit you
• A friendly demonstration so you're confident using it
• £149 flat, wherever you are on the mainland

Can I collect instead?

Yes — collection from us in Diss, Norfolk is free, by appointment. Call before you set out and we'll have your machine charged, adjusted and ready to drive away, with a full demonstration. Want to see it before you decide? Use Reserve for a viewing (£100, fully refundable) and it'll be waiting for you.

What if it's damaged in transit?

Tell us within 48 hours of delivery — a quick photo helps — and we'll put it right without quibble: replacement, repair, or collection for a full refund, your choice. If the damage is only cosmetic we may offer a discount instead, but that's entirely your decision. Your legal rights aren't affected.

Changed your mind?

You have 14 days from delivery. Contact us with your order number and choose whichever suits you: bring it back to Diss, send it back tracked at your own cost, or use our collection service for £70, agreed with you first and deducted from your refund. Faulty goods are different — that costs you nothing. Full details on our Returns & refunds page.