Free kerbside delivery · Engineer set-up from £149 with VAT relief · 14 days to change your mind · VAT relief explained Track order 03330 540 630
Track order Basket (0)

Delivery and set-up

Three ways to get your machine: free delivery to your kerb in mainland Great Britain, delivery and set-up by our own engineer, or free collection from us in Diss.

Last updated: 2 November 2026

Every machine is sent out fully built, except Grade U machines (spares or repair), which may not be. You choose how it reaches you when you check out.

Your three choices at a glance

  • Delivered to your kerb: free. A pallet delivery to the outside of your home.
  • Delivered, set up and shown to you: £149 with VAT relief, or £178.80 (£149 plus VAT) if you pay VAT. Our own engineer assembles it at your home and shows you how it works.
  • Collect from Diss: free, by appointment.

You pay when you order, by debit or credit card, Apple Pay, Google Pay or Link.

Where we deliver

We deliver to mainland Great Britain only: England, Scotland and Wales.

We can't deliver to the Scottish islands, the Isles of Scilly, the Isle of Wight, Northern Ireland, the Channel Islands or the Isle of Man. The checkout refuses most of those addresses, so please don't order for delivery to one.

We do deliver to the Scottish Highlands, but please ring us first so we can arrange it with you. The checkout will ask you to. You can still order online and collect it from us in Diss. Set-up by our engineer isn't available in the Highlands.

If you have a question about where we deliver, ring us on 03330 540 630.

How long it takes

  • After you order, we ring you within one working day to book a day that suits you.
  • Your machine usually arrives 5–7 working days from your order.

By "working days" we mean Monday to Friday, not counting bank holidays. These are our usual times, not a guaranteed date.

If you need your machine by a particular date, ring us on 03330 540 630 before you order, and we'll tell you whether we can promise it.

If we haven't agreed a delivery date with you, we will deliver within 30 days of the day your payment goes through.

If we haven't delivered within those 30 days, you can cancel and get a full refund, including any delivery or set-up charge. That is our own promise, on top of your legal rights. If we agreed a date with you and miss it, your legal rights apply too: if you told us before ordering that the date was essential, you can cancel straight away; otherwise you can give us a further reasonable deadline, and cancel if we miss that as well. You can also cancel at any time before delivery (see "Changed your mind?" below).

You can follow your order on our Track your order page. You will need your order number and your delivery postcode.

Delivered to your kerb (free)

What happens on the day

  • Your machine travels strapped to a pallet and well wrapped. This is the safest way to move something this heavy.
  • This is a kerbside delivery. The driver puts the pallet on the ground at your kerb, doesn't help to unload it and doesn't bring the machine into your home.
  • You, or someone you have asked to be there for you, must sign for it. The driver can't leave it in a safe place or with a neighbour.
  • You, or someone helping you, then take it from there.
  • The pallet and wrapping stay with you. We don't take them away.

The machine stays our responsibility until you, or someone you have asked to take it in, receive it from the driver. If anything happens to it before then, that is for us to sort out, not you.

What we ask you to do

  • Tell us about access when you order. There is a notes box at checkout. Mention steps, narrow gates, a steep drive or parking limits.
  • Be at home on the day to sign for it, or have someone there who can sign for you.
  • Have someone with you to help. A scooter or powerchair can weigh a lot, and the driver can't help you get it off the pallet.
  • If you can't handle it safely yourself, choose "Delivered, set up and shown to you" instead.

If nobody is in

If nobody is there to sign on the day we agreed, the delivery fails and there is a charge for it: what the carrier charges us for the failed delivery and for delivering again. We tell you the amount before we rebook. If the day stops suiting you, ring us on 03330 540 630 as early as you can.

Delivered, set up and shown to you

This costs £149 with VAT relief, or £178.80 (£149 plus VAT) if you pay VAT. Choose it at checkout and our own engineer brings the machine to you.

  • They assemble it at your home.
  • They show you how everything works.

Our engineer covers mainland Great Britain, except the Scottish Highlands.

If the engineer sets it up for you, your 30 days to reject a faulty machine start once set-up is finished.

Collect from Diss (free)

You can collect from our workshop: Gilray Road, Diss, IP22 4EU.

  • Collection is by appointment only. We agree a time with you when we ring after your order.
  • We hold the machine for you for 14 days from the day we tell you it is ready. If you have not collected it or spoken to us by then, we may cancel your order and refund you in full.
  • We are open Mon–Fri 9am–5pm · Sat 9am–1pm; closed Sundays and bank holidays.
  • We will show you how it works, and you can try it before you take it away.
  • Please bring a vehicle that can carry it safely. Most boot scooters fold or come apart. Larger scooters and powerchairs may need a van or a trailer. Ask us if you are not sure.

Buying online and collecting from us does not change your right to change your mind. The 14 days count from the day after you collect.

If you need to change your delivery day or collection time, ring us on 03330 540 630 as early as you can.

Batteries

What has been done to a machine's batteries is on that machine's own listing. If you are not sure which battery a machine has, ring us and we will tell you.

Charge your machine only with the charger that comes with it.

Check it when it arrives

Please look your machine over on the day, before the driver leaves if you can.

If anything is damaged, please tell us within 48 hours if you can. A quick photo helps us claim from the carrier: please email it to hello@usedmobility.uk. If you notice something later, still tell us: your rights are not limited to 48 hours.

If you tell us within 30 days of delivery (or of set-up being finished), you choose how we put it right: a repair, a replacement (if we have a matching machine), or collection and a full refund. After that, the law lets us repair or replace it first. If the damage is only cosmetic we may offer you a discount instead, but that choice is always yours.

This doesn't affect your legal rights.

Changed your mind?

You have 14 days to change your mind, counting from the day after your machine is delivered or collected. You don't have to give a reason, and you can also cancel before it arrives. Just tell us, by phone, email or letter.

You can unpack it and try it as you would in a shop, including a short test run on your drive or path. If it has been used more than that, we may take a fair amount off your refund for any loss in value.

If you cancel because you changed your mind, you pay the cost of getting it back to us:

  • Bring it back to us at Gilray Road, Diss, IP22 4EU, by appointment: free.
  • We collect it: £70, including VAT. We agree this with you before we book it.

We refund everything you paid, including any set-up charge, less the £70 if we collected it. We refund within 14 days of the day you tell us you're cancelling, even if the machine isn't back with us yet.

If the machine is faulty or not as described, you pay nothing to return it. We collect it.

The full details, and a cancellation form you can use if you want to, are on our 14 days to change your mind page.

Questions

Ring us on 03330 540 630 (Mon–Fri 9am–5pm · Sat 9am–1pm; closed Sundays and bank holidays), or email hello@usedmobility.uk.

www.usedmobility.uk is a trading name of NBR Mobility Ltd, registered in England and Wales, company number 07231153. Registered office: 142-144 Victoria Road, Diss, IP22 4JN. VAT number GB 866 3164 07.

Not sure how this applies to you? Ring us on 03330 540 630 (Mon–Fri 9am–5pm · Sat 9am–1pm) or send us a message.